Cancellations and refunds
Please note that not all fees and treatment costs are listed here. You will receive a full breakdown of any charges in your personalised, costed treatment plan before you start treatment. Prices shown are nationwide ‘from’ prices, so your clinic’s price may differ.
Sometimes a treatment cycle needs to be cancelled. Depending on where you are in your cycle, a cancellation fee may apply, or you may be eligible for a partial refund. The details below explain what to expect in each situation.
If your treatment is cancelled during the monitoring stage, we charge a fee based on the care and services you've received up to that point.
If your treatment is cancelled after monitoring but before embryo transfer, you may be eligible for a refund for any services that haven't been carried out.
The HFEA fee is also refunded.
The HFEA fee is also refunded.
If egg recovery, fertilisation, or embryo development is not successful, we refund the full PGT-A fee.
A partial refund of the PGT-A fee.
Every journey is different, so the fees here are only an outline. We personalise your care around you, and you'll always receive a full, costed treatment plan before anything begins.
If you have questions, or just want to talk something through, we're here for you.
Contact us