Donna Jones

Patient Services Manager

Specialties:

Donna Jones is the Patient Services Manager at Care Fertility Cardiff, bringing over 13 years of experience within the fertility sector.

I'm often the first person a patient speaks to when they come into clinic, and I want that first call to feel like the start of a partnership, not a process.

Career

Donna Jones is the Patient Services Manager at Care Fertility Cardiff, bringing over 13 years of experience within the fertility sector.

Before moving into fertility care, Donna worked in the NHS for 10 years on medical wards, where she developed strong clinical knowledge and a deep understanding of patient care. This experience continues to shape her approach, ensuring patients feel supported, informed, and looked after from their very first interaction.

At Care Fertility Cardiff, Donna leads a dedicated team of Patient Services executives, supporting patients at every stage of their treatment journey—from initial enquiry through to ongoing care.