Charlotte Evans

Patient Services Team Lead

Specialties:

Charlotte Evans is the Patient Services Team Lead at Care Fertility Nottingham, bringing over 10 years of experience within the fertility sector

Training and expertise

Charlotte is passionate about team development, service improvement, and delivering consistently high standards of patient care. She supports training and development initiatives within the Patient Services team, helping colleagues build their knowledge and confidence to provide exceptional support.

She also oversees egg donation pathways with Care Fertility’s Spanish partners, coordinating treatment journeys and ensuring patients receive clear communication and support throughout the process.

Working closely with the Senior Management Team, Charlotte contributes to service development and process improvement projects designed to enhance both the patient and colleague experience. Her expertise lies in creating efficient patient pathways, developing high-performing teams, and ensuring patients feel supported from their first enquiry through to treatment and beyond.

As patient services manager, mMy job is to take the worry out of the admin, so patients can spend their energy on what matters most.

Career

Charlotte Evans is the Patient Services Team Lead at Care Fertility Nottingham, bringing over 10 years of experience within the fertility sector.

She began her career in fertility care overseas, gaining valuable experience across a range of patient-focused roles before joining Care Fertility. Throughout her career, Charlotte has remained committed to providing compassionate, patient-centred support and helping patients feel informed and reassured throughout their fertility journey.

As Team Lead, she works closely with colleagues across the clinic to ensure patients receive a seamless and supportive experience at every stage of their care.